Return and Exchange Policy

No Refunds

– All sales are final, and we do not offer refunds.

Exchanges

• We offer exchanges for items in their original condition with all tags and packaging.
• Exchanges are allowed within 3 days of delivery.
• The exchanged item must be of equal or lesser value than the original item.
• If the exchanged item is of greater value, the customer must pay the difference.

Exchange Process

• Customers must contact our customer service team immediately to initiate the exchange process.
• Customers are responsible for return shipping costs unless the item is defective.
• Once the returned item is received, we will process the exchange and ship the new item.

Defective or Damaged Items

• If the item is defective or damaged, we will provide a replacement or exchange for the same item.
• Customers should contact our customer service team immediately if they receive a defective or damaged item.

Contact Us

• Customers can contact our customer service team at info@thehairfairy or 069 354 7303 for any return or exchange inquiries.
• This policy clearly states that refunds are not offered, but exchanges are allowed 3 days after purchase